Refund policy
Refund Policy – Jewelry to Remember
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@jewelrytoremember.com.
Return shipping details (including the return address) will be provided once your return request is reviewed and approved.
Unless your item is defective or we made an error, the buyer is responsible for return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at info@jewelrytoremember.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
We cannot accept returns on the following:
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Custom or engraved items (final sale)
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Personalized or special-order items
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Gift cards
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Sale items
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period (if applicable)
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Returned items must be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, your refund will be processed to your original payment method within 7–10 business days.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@jewelrytoremember.com.